In my work as a mediator and conflict management specialist, I commonly hear laments from leaders about employees that are not responding to their feedback. The course-correction just isn’t happening and it is very frustrating. What’s going on? Well, at Facilitated Solutions, we often talk about three key building blocks that need to be present… Read more →
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Why Collaboration Might Not Always Be the Preferred Approach (*GASP*)
Last weekend, I found myself in conflict with my brother. He had an idea for how he thought we should spend our time together as an extended family during the holidays this December.* Right on cue, I immediately bristled at his suggestion (which felt more like a demand) and responded with an intensity matching his,… Read more →
What is ADR?
For decades now, the acronym “ADR” has typically been used as a stand in for the mouthful: Alternative Dispute Resolution. At the ADR Institute of Manitoba, and here at Facilitated Solutions, we prefer to see ADR as APPROPRIATE Dispute Resolution. Here’s why: Mediation, arbitration, med-arb and other non-judicial dispute resolution mechanisms are increasingly become mainstream…. Read more →
Why Should I Consider Workplace Mediation?
Why should I even consider mediation? What’s in it for me?? These are very common (and appropriate) questions. This is my typical 2 minute response:
Perceptions Matter in the Workplace
Determining the facts is an important aspect of assessing whether or not someone has breached policy. But please don’t forget that, regardless of the facts or the “capital T” Truth, how people perceive one another, their behaviour and the situation in general matters just as much, if not more.
Why I Don’t Proclaim Neutrality or Impartiality as a Mediator
By David Dyck, from Facilitated Solutions’ Family Mediation Basics Training Manual. From our perspective, the role of the mediator is not best understood in terms of impartiality or neutrality. These words are at best inadequate and at worst quite inaccurate in our view. With respect to the role of the mediator, we talk about balanced partiality rather than impartiality or… Read more →