Click here to read the full context of this post/series. Dear Jennifer, So, I’ve been thinking further the last couple of days about our first exchange. In particular, about your bravery in making a request for some regular conflict resolution reminders during the COVID-19 crisis. Your ask brought to mind a teaching I first heard… Read more →
Differences + Tension
Defining Conflict “One of my colleagues (Dave Dyck) likes to say that conflict is ‘differences plus tension’. (I like to say it now, too.) Think about this. If we accept this basic idea, how might that change things?” Communication & Conflict An interesting online dialogue recently began after my colleague, Sandy Koop Harder, posted the… Read more →
Big Ears, Big Heart
The biggest communication problem is that we do not listen to understand. We listen to reply. (Unknown) … Read more →
FAQ: A Primer in Conflict Resolution
What is conflict? Conflict = differences + tension. In my 20 years of work and study in the field, this is the simplest and most useful definition of conflict I have come across. This definition suggests that any time you are experiencing a difference with another person (or group) and that difference is accompanied by… Read more →