TRAINING OVERVIEW (each session typically consists of two parts):
Part 1 –Understanding the Problem with Conflict
The problem with conflict is…
- We all have some conflict baggage
- We all have some out-dated beliefs and bad habits
- We often fail to truly listen
- We usually struggle to deliver feedback well
Part 2 – Understanding the Solution to Conflict (i.e. How to De-escalate Conflict Situations)
The solution to conflict involves…
- Learning from our past experiences
- Re-examining our assumptions and counterproductive reactions
- Honing our discipline to listen so that others will speak
- Enhancing our ability to speak so that others will listen
KEY CONCEPTS INCLUDE:
- Intent-Action-Effect (a model for unpacking misunderstandings)
- Role Renegotiation/Pinch-Crunch Map (a map for understanding the dynamics of conflict in relationships)
- Positions and Interests (a model for understanding and resolving disagreements)
- Communication Styles/Archetypes (a concept for understanding differences)
- Social Discipline Window (a model for understanding performance management)
- Strengths to Excess (a tool for understanding communication styles)
- Polarity Management (a tool for working with typical team tensions)
- Conflict Triangles (a model for understanding basic relational dynamics (including gossip))
- Navigating Conflict (a model for leading teams out of conflict)
- Understanding Contribution (a tool to assist in responsibility-taking)
- Anger Mountain (a concept for understanding the physiological/emotional/psychological dimensions of anger)
- Five Dysfunctions of a Team (a model for building trust on teams)
KEY SKILLS INCLUDE:
- Communication Micro-skills – listening and speaking (e.g. paraphrasing, I-messages, questions)
- Perspective Check (how to unpack misunderstandings)
- Conflict Coaching (how to provide support to those in conflict)
- Leading from Centre (how to “show up” as needed)
- Delivering Feedback (how to minimize defensiveness)
- Setting Limits (how to set boundaries and say “no”)
- Dealing with Anger (diffusing, assertiveness and disengaging skills)
- Good Apologies (how to acknowledge when you’ve miss-stepped)
- Managing Defensiveness (in yourself and others)
- Mediation Skills for Leaders (how to help as a third party)
CHOOSE YOUR SESSION DEPTH – THREE OPTIONS:
Every session we provide (whether it’s a one hour key note address or a 4 day skills training program) is custom built, based on the specific needs of our client’s particular, unique context and culture.
1) Keynote (less than 3 hours, typically 1-2 hours)
Key Goal: to inspire (i.e. expand imagination of what’s possible)List
- 1-2 key concepts
- 1-2 key skills
2) Half-Day Sessions (3-4 hours)
Key Goals: to inspire and educate(i.e. expand imagination and basic understanding)
- 2-3 key concepts
- 2 key skills
- Practice 1 key skill
- Individual reflection on insights and application to work/life
3) Full-Day Workshop (5-7 hours)
Key Goals: to inspire, educate, and equip (i.e. to expand imagination, basic understanding, and practical know-how)
- 3-4 key concepts
- 2-3 key skills
- Practice 2 key skills
- Active reflection (with peers) on insights and application to work/life