In the run up to the holidays, stresses seem to sometimes get the better of us. Conflicts at work tend to build as the winter months set in. Tensions at home can become increasingly strained with the pressure and stresses of the season. Extended family gatherings with their complex dynamics are just around the corner…. Read more →
What is empathy?
What is empathy and why is it different that sympathy? Brene Brown on why connection is the only thing that can help hurting people feel better:
The potential of mediation to transform patient care
Last January, an innovative mediation program was launched at the Evelina Children’s Hospital (London, UK) to support families and health professionals where there is disagreement, tension and anger surrounding a child’s medical care. A breakdown in the relationship between family and care team can seriously affect the confidence and wellbeing of the health professionals involved…. Read more →
This is water
I recently came across the late David Foster Wallace’s 2005 commencement address to the graduating class of Kenyon College. His compelling advice to those young adults about the “daily grind” issues a challenge to each of us, every day. He says: “Learning how to think” really means learning how to exercise some control over how… Read more →
The conflict cycle
Real freedom is the ability to pause between a stimulus and a response and, in that pause, choose. – Rolo May Conflict is a natural and inevitable part of life. It is primarily our actions and reactions to these challenges that determine whether the situation will have constructive or destructive results. … Read more →
On-the-job conflict costing Manitoba workplaces $39 million a year
Just about every workplace has to deal with gossip and in-fighting at some point. When management refuses to deal with conflict in the workplace, companies suffer from plunging morale and productivity that can cost thousands of dollars a day. “If a business allows conflict to persist, it can create a real toxic environment,” said David… Read more →